PIA has adhered to the U.S.-EU Safe Harbor Privacy Principles and the U.S.-Swiss Safe Harbor Privacy Principles developed by the US Department of Commerce (“Safe Harbor Principles”) regarding the collection, processing, sharing and retention of personal information about Site visitors located in the European Union and Switzerland. PIA has also adhered to these Safe Harbor Principles when it collects, processes, shares or retains personal information on behalf of its Clients (for example, when PIA’s Clients in the EU or Switzerland send their patients’ personal information to PIA for analysis or processing).
The Federal Trade Commission (FTC) has jurisdiction over PIA’s compliance with the Privacy Shield.
Collection of Information
Information You Provide to Us
We collect information that you provide directly to us via the Contact Us form on our Site or when you otherwise communicate with us. The types of information we may collect include name, title/position, healthcare organization, address, phone number, comments and any other information you choose to provide.
Information We Collect Automatically Via Our Site
When you access or use our Site, we automatically collect information from your computer or mobile device, including:
We log information about your use of the Site, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Site.
Information Collected by Cookies
We send cookies to your computer or mobile device to collect information. Cookies are small data files stored on your hard drive or in device memory that help us to improve our Site and your experience, see which areas and features of our Site are popular and count visits. For more information about cookies, and how to disable them, please see “Your Information Choices” below.
Use of Information
We may use information about our Site visitors and current and prospective Clients for various purposes, including to:
Maintain and improve our products and services;
Provide and deliver the products and services you request and send related information, including confirmations;
Respond to comments, questions and requests;
Monitor and analyze trends, usage and activities in connection with our products and services;
Carry out any other purpose for which the information was collected.
PIA is based in the United States and the information we collect about Clients is governed by U.S. law. By accessing or using our Site or otherwise providing information to us, you consent to the transfer and processing of information to and in the U.S. and other countries.
PIA does not disclose personal information to third parties for purposes that are materially different than what it was originally collected for. Should this change in the future, we will provide individuals with the option to opt-out.
Sharing of Information
With vendors and other service providers who need access the information to carry out work on our behalf;
In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation;
To protect the rights and property of PIA or others;
In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company;
If we believe your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect the rights, property and safety of PIA or others; and
With your consent or at your direction.
We may also share aggregated or de-identified information about you, which cannot reasonably be used to identify you.
Disclosures / Onward Transfers of Personal Data
Except as otherwise provided herein, PIA discloses Personal Data only to Third Parties who reasonably need to know such data only for the scope of the initial transaction and not for other purposes. Such recipients must agree to abide by confidentiality obligations.
PIA may provide Personal Data to Third Parties that act as agents, consultants, and contractors to perform tasks on behalf of and under our instructions. For example, PIA may store such Personal Data in the facilities operated by Third Parties. Such Third Parties must agree to use such Personal Data only for the purposes for which they have been engaged by PIA and they must either:
comply with the Privacy Shield principles or another mechanism permitted by the applicable EU & Swiss data protection law(s) for transfers and processing of Personal Data;
or agree to provide adequate protections for the Personal Data that are no less protective than those set out in this Policy;
PIA also may disclose Personal Data for other purposes or to other Third Parties when a Data Subject has consented to or requested such disclosure. Please be aware that PIA may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. PIA is liable for appropriate onward transfers of personal data to third parties.
Right to Access, Change or Delete Personal Data
Right to Access
Individual Customers have the right to know what Personal Data about them is included in the databases and to ensure that such Personal Data is accurate and relevant for the purposes for which PIA collected it. Individual Customers may review their own Personal Data stored in the databases and correct, erase, or block any data that is incorrect, as permitted by applicable law and PIA policies. Upon reasonable request and as required by the Privacy Shield principles, PIA allows Individual Customers access to their Personal Data, in order to correct or amend such data where inaccurate. Individual Customers may edit their Personal Data by contacting PIA by phone or email. In making modifications to their Personal Data, Data Subjects must provide only truthful, complete, and accurate information. To request erasure of Personal Data, Individual Customers should submit a written request to local PIA office.
Requests for Personal Data
PIA will track each of the following and will provide notice to the appropriate parties under law and contract when either of the following circumstances arise: (a) legally binding request for disclosure of the Personal Data by a law enforcement authority unless prohibited by law or regulation; or (b) requests received from the Data Subject. If PIA receives a request for access to his/her Personal Data from an Individual Customer, then, unless otherwise required under law or by contract with such Individual Customer, PIA will refer such Data Subject to the Individual Customer.
Satisfying Requests for Access, Modifications, and Corrections
PIA will endeavor to respond in a timely manner to all reasonable written requests to view, modify, or inactivate Personal Data.
Analytics Services Provided by Others
Your Information Choices
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, http://www.aboutcookies.org/
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Security of Information
PIA takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
Enforcement and Dispute Resolution
In compliance with the Privacy Shield Principles, PIA commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact PIA at: firstname.lastname@example.org
PIA has further committed to refer unresolved Privacy Shield complaints to American Arbitration Association, an alternative dispute resolution provider located in the [United States]. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit http://go.adr.org/privacyshield.html for more information or to file a complaint. Finally, as a last resort and in limited situations, EU individuals may seek redress from the Privacy Shield Panel, a binding arbitration mechanism.