PIA has adhered to the U.S.-EU Safe Harbor Privacy Principles and the U.S.-Swiss Safe Harbor Privacy Principles developed by the US Department of Commerce (“Safe Harbor Principles”) regarding the collection, processing, sharing and retention of personal information about Site visitors located in the European Union and Switzerland. PIA has also adhered to these Safe Harbor Principles when it collects, processes, shares or retains personal information on behalf of its Clients (for example, when PIA’s Clients in the EU or Switzerland send their patients’ personal information to PIA for analysis or processing).
PIA’s Safe Harbor certifications can be found on the U.S. Department of Commerce’s website at http://export.gov/safeharbor/index.asp. PIA has elected to use the American Arbitration Association to resolve any escalated disputes from Site visitors, Clients or our Clients’ patients regarding our adherence to the Safe Harbor Principles where such disputes could not be resolved by first contacting us at firstname.lastname@example.org.
This is being replaced by the EU-US Privacy Shield Framework, whose philosophy, principles and policies PIA follows. In addition, PIA has begun the transition to comply with the new General Data Protection Regulation enacted by the EU, which becomes effective as of May 2018.
According to the U.S. Department of Commerce, “The EU-U.S. Privacy Shield Framework was designed by the U.S. Department of Commerce and European Commission to provide companies on both sides of the Atlantic with a mechanism to comply with EU data protection requirements when transferring personal data from the European Union to the United States in support of transatlantic commerce. The Privacy Shield Framework provides a set of robust and enforceable protections for the personal data of EU individuals.” Pia has registered with the U.S. Department of Commerce in this program.
Collection of Information
Information You Provide to Us
We collect information that you provide directly to us via the Contact Us form on our Site or when you otherwise communicate with us. The types of information we may collect include name, title/position, healthcare organization, address, phone number, comments and any other information you choose to provide.
Information We Collect Automatically Via Our Site
When you access or use our Site, we automatically collect information from your computer or mobile device, including:
We log information about your use of the Site, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Site.
Information Collected by Cookies
We send cookies to your computer or mobile device to collect information. Cookies are small data files stored on your hard drive or in device memory that help us to improve our Site and your experience, see which areas and features of our Site are popular and count visits. For more information about cookies, and how to disable them, please see “Your Information Choices” below.
Use of Information
We may use information about our Site visitors and current and prospective Clients for various purposes, including to:
Maintain and improve our products and services;
Provide and deliver the products and services you request and send related information, including confirmations;
Respond to comments, questions and requests;
Monitor and analyze trends, usage and activities in connection with our products and services;
Carry out any other purpose for which the information was collected.
PIA is based in the United States and the information we collect about Clients is governed by U.S. law. By accessing or using our Site or otherwise providing information to us, you consent to the transfer and processing of information to and in the U.S. and other countries.
Sharing of Information
With vendors and other service providers who need access the information to carry out work on our behalf;
In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation;
To protect the rights and property of PIA or others;
In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company;
If we believe your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect the rights, property and safety of PIA or others; and
With your consent or at your direction.
We may also share aggregated or de-identified information about you, which cannot reasonably be used to identify you.
Analytics Services Provided by Others
Your Information Choices
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, http://www.aboutcookies.org/
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Security of Information
PIA takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.